Which payment methods may I choose from?
Payment is made by credit card through established and secure payment solutions. Your personal information will be treated in accordance with GDPR. We co-operate with Stripe and Klarna for payments outside Sweden. 

Your invoice will be handled by Klarna. You will receive your invoice via e-mail on the day we send your order. The due date is 30 days. You may postpone your invoice or convert into partial payments. This is done via your account at klarna.se Please contact Klarna with your questions regarding invoice, monthly invoice or partial payments. +46 (0) 8 12012020.

Credit-/ or debit card
Payments with credit-/ or debit card are made via Stripe or Klarna. It's completely safe and without extra fees!

What happens to my invoice once I return something?
The due date of your invoice is 30 days from the date we send your order. You may paus on your invoice by signing in to klarna.se Once we have received your return we will adjust the invoice and send you an e-mail with all the information you need. Did you already pay your invoice? No worries! We will credit your invoice and make sure you get your money back. Klarna will contact you regarding the refund within a week. 

Where is my invoice?
Some mail servers have a really good spam-filter. Maybe too good sometimes. Please check your spam-mail to see if your invoice is in there. If not - contact Klarna and they will make sure you get it. +46 (0) 8-12012020

When will I get my money back? 
We will handle your return as soon as possible and give you a refund. Refunds will reach your account within 3-8 business days. If you haven't received your refund after 10 days - please contact us!

When will I receive my order?
We deliver with PostNord, Early Bird, DB Schenker or DHL within 2-5 business days within Sweden. 
DHL or UPS will be your carrier if you are located outside Sweden and this takes 3-8 business days.

Can I choose my pick-up point?
Unfortunately not. It is one of our priorities but currently we are not able to give you options. Smaller parcels are delivered direct to your mailbox/door, bigger ones can be picked up at the nearest parcel representative upon notification.  

How do I know when my order is ready to pick-up?
Sweden: you will receive a text message once your order is available for pick-up. If you do not have a cellphone you will receive information via e-mail.
Outside Sweden: you will receive information via e-mail when your order is available for pick-up. 
If you haven't received any information 10 business days from the order date please contact us!

Can I reserve a product that is out of stock?
If a product has expired and it will be re-stocked, it is stated in the product description. Unfortunately, we can not reserve items that are not in stock. However, you can monitor the item and receive an email when and if it is possible to order again!

Open purchase
We follow Swedish law and always give you 30 days of open purchase! Fill in the return slip and paste the address label on the outside of your package. Submit the package to the same agent as you picked the package up. If your package came in the mailbox, please submit the package with your nearest  parcel representative. We will handle your return, adjust your payment and contact you as soon as possible after the package has arrived. If you have not heard from us 10-12 days after you sent your return, please contact us.

Change a size or color
Did the clothes not fit? Or do you want a different color? Place your order as usual in our web-shop and return the item you do not want according to the instructions on return slip. We will send your new order immediately and adjust your old payment when your return has been received. Your return is handled as a regular return and your change as a regular order. You will receive new receipts and invoices for your new purchase and your first invoice will be adjusted.

Contact us if you have any complaints and we will help you the best possible way!

Shop in store
Can I shop in store?
Nope! Sorry. Our brand and products are exclusively sold in the webbshop www.alicedot.com. We focus our limited resources on helping you the best we can over phone or email. Get in touch, we are here to help!

Can't find the answer to your question? Feel free to contact us!